What kind of games does SMEdownload offer?

SMEdownload offers a unique mobile experience that showcases the best and latest Mobile games.

What do I do if a game is not working or is unavailable?

Check your internet connection. You must be connected to the internet to enjoy uninterrupted games. Alternatively, you can try refreshing the service. If you still face troubleshooting issues, please get in touch with our Customer Care Team.

How often are new games added?

We regularly spruce up our portfolio so there is always something new for you to play and enjoy. Our up-to-the-minute updates ensure you never miss out on the latest in global entertainment.

How did I get subscribed to SMEdownload?

Mobile carrier billing subscription

Subscribing to SMEdownload through mobile carrier billing is only possible by registering on one of our promotional pages. We confirm your enrolment to our services by sending you an SMS message to your mobile phone.

Credit card billing

Subscribing to SMEdownload through credit card billing is only possible by registering on one of our promotional pages where you have to create an account and enter your payment information.

Is there a charge for using SMEdownload?

You are charged the rate that is mentioned on the promotional page that you visited when you subscribed to the service. In case you subscribed through mobile carrier billing you can find the subscription charges in the welcome message you received upon subscribing and in the monthly SMS reminder you receive from us. In case you subscribed through credit card billing you can find the subscription charges in the welcome email you received upon subscribing and in the monthly payment confirmation email.

What is the minimum age criteria required to subscribe to SMEdownload?

Our service offers games that is suitable for all ages. However, as a subscriber, you must be 18+ or have received permission from your parents or legal guardian, or anyone authorised to pay your bill.

Which devices work with SMEdownload?

SMEdownload can be easily accessed from your desktop, mobile or tablet. The service is compatible with all mobile devices (smartphones and feature phones). The best user experience is through smartphones, and requires 2G and up.

How do I reach out to Customer Care?

Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues. You can email us at support@smedownload-ae.info or use the Contact Us form.

How do I Unsubscribe from the service?

You can cancel your subscription at any time by sending C SMW to 1111 from your mobile phone.

At Smedownload, we are committed to ensuring your satisfaction. Our refund policy is designed to provide a risk-free streaming experience, allowing you to request refunds under specified conditions.

If you are not completely satisfied with your Smedownload subscription within 30 days of purchase, you are eligible to request a full refund without any penalties.

To initiate a refund, please submit your request via email at help@smedownload-ae.info.

Ensure that your refund request includes the following essential details:

Complete contact information, including your full name, email address, and phone number;

Subscription details, such as the service name and the date of subscription;

The payment method used for the subscription transaction.

Once we receive your refund request, we will acknowledge it promptly via email and process your refund within 7-10 business days.